Shipping & Returns
We want you to love the products that you buy from us. In case you have concerns related to your purchase, drop us a mail within 5 days of delivery with details at woot@mcaffeine.com
In case you received a wrong item/product missing case.
In case a wrong product has been delivered or the product is missing in the package, please send us an email to woot@mcaffeine.com within 5 days of the delivery date with the following details.
Order ID
Invoice Copy (Hard/Soft)
Details of your request/Complaint
Clear images of the products received & label on the outside package to verify the details.
Once we receive all these details, our customer delight team will address your query within 24 hours.
In case you received a damaged item.
If you claim the product leaked or it was damaged during the delivery process, please send us an email to woot@mcaffeine.com within 5 days of the delivery date with the following details.
Order ID
Copy of the Invoice (Hard/Soft)
Details of your request/Complaint
Images or videos to support the complaint with a batch number that is mentioned near the MRP/crimp of the product
Once we receive all these details, our customer delight team will address your query within 24 hours.
In case you have concerns related to the product.
If you have a product quality complaint, please write an email to woot@mcaffeine.com within 5 days of receiving the products and provide the following information. We'll review the email and respond within 24 to 48 hours:
Order ID
Invoice Copy (Hard/Soft)
Details of your request/Complaint
Images of products received & batch number mentioned near the MRP/crimp of the product.
Once we receive all these details, our customer delight team would like to address your issue and resolve the query within 24 hours.
Cancellation Policy :
If you wish to cancel your order, you can do so by sending us an email at woot@mcaffeine.com within 2 hours of placing the order.
Once orders have been dispatched, they cannot be canceled.
You can simply refuse to accept the parcel at the time of delivery as the order will not be returned once delivered.
In case your order is marked delivered but not received by you.
Drop us an email at woot@mcaffeine.com within 3 days (72 hours) of the date of delivery. Our Customer delight team will resolve it at the earliest.
Shipping charges on purchase.
We offer FREE Shipping on all orders above Rs.399+, which is notified from time to time. We also offer Cash-On-Delivery at an additional charge of Rs 19. You should consider the shipping rates shown at the time of check-out to be final.
